Returns

The Customer has 14 days from the date of delivery, to request a return for whatever reason.

Before returning the goods the Customer must request authorisation, using the relevant section on the website “ Requesting a Return”.

On completion of the Requesting a Return procedure, an RNA number will be allocated, to identify the package.

The items should be returned in the same condition as that in which they were received: unworn, unwashed, without any alterations and together with all the tags and accessories.

Garments bought on www.pinko.com cannot be returned to a store.

A change of size and/or colour may be requested, but it is not possible to request a replacement with a different item.

1. Return for a refund

If the Customer is not happy with the purchase, a refund may be requested. Authorisation for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.

2. Return for exchange

Items can only be exchanged for a different size and/or colour. It is not possible to request a replacement with a different item. Authorisation for the return must be requested using the relevant section on the website no later than 14 days from receipt of the item.

For all EC orders, return is free of charge. You will find a preprinted form with a return label inside the pack. Simply follow the procedure to request the online product return authorisation, apply the preprinted label to the outside of the package and contact the courier to arrange a pickup, or take the package to the nearest UPS Access Point. The Customer must return the goods within 14 days from the date on which the Authorisation for Return was requested.

For all non-EC orders, the goods may be returned at the expense of the end Customer, using the preferred method. The Customer must return the goods within 14 days from the date on which the Authorisation for Return was requested.

Once the goods have been returned to the warehouse, they will be checked. The reimbursements will be processed within 30 days. Any goods returned in an unfit condition will not be reimbursed. The reimbursement will automatically be issued to the credit card or bank account used for the purchase. Email confirmation will be sent to the address indicated at the time the order was placed.

If the products are defective, authorisation for a return must be requested in the “Request a Return” section, selecting Defective Product as the reason. To return the goods, apply the preprinted label to the outside of the package and contact the courier to organise the pickup, or take the package to the nearest UPS Access Point. The Customer must return the goods within 14 days from the date on which the Authorisation for Return was requested. Once the goods have been returned to the warehouse, they will be checked. The reimbursements will be processed within 30 days. Any goods returned in an unfit condition will not be reimbursed. The reimbursement will automatically be issued to the credit card or bank account used for the purchase. Email confirmation will be sent to the address indicated at the time the order was placed.