SHIPMENTS
SHIPPING INFORMATION
During sales, promotions, and holiday periods, shipments may experience delays. We are committed to processing orders as quickly as possible and appreciate your patience and understanding.
If you reside in one of the following countries, please refer to the information below:
Saudi Arabia, Australia, Canada, South Korea, Egypt, United Arab Emirates, Japan, Great Britain, Hong Kong, Israel, Kazakhstan, Kuwait, Lebanon, Morocco, Mexico, Norway, New Zealand, Qatar, Singapore, United States, Switzerland, Vietnam.
1. WHAT ARE THE AVAILABLE DELIVERY METHODS?
PINKO allows you to choose your preferred delivery method:
- Home delivery via UPS courier (Standard or Saver)
- In-store pickup at selected PINKO boutiques (where the service is available).
Delivery times depend on the destination country and the selected shipping method.
Deliveries are not made on Saturdays, Sundays, or public holidays — they are carried out on the next business day.
2. IN-STORE PICKUP
PINKO offers the option to collect your order free of charge at one of our stores. To pick up your order, you will need:
- A valid ID document
- A copy of the order confirmation email containing the pickup code
If someone else will collect the order on your behalf, they must present:
- A copy of your valid ID
- Their own valid ID
- A copy of the order confirmation email
- A signed authorization letter (download a copy from the website)
You will have 10 business days to collect your order. If you fail to do so, PINKO will automatically process the return and issue a full refund.
Please note: Cash on delivery is not available for in-store pickups.
3. WHICH COUNTRIES, TIMES AND SHIPPING COSTS APPLY?
Below is a table illustrating the countries, delivery methods, and shipping costs:
- UPS Standard: 2–5 business days
- UPS Express Saver: 2–3 business days
For orders collected at a PINKO Store, delivery times correspond to the UPS Standard method.It is not possible to use UPS Express Saver for in-store pickup.
Shipping for store pickup is free of charge and available only within the European Union.
Shipping is free above a certain order amount, which varies depending on the destination country. Details are available on the homepage.
If the shipping country differs from EU Country, the customer may be subject to import duties once the goods reach their destination.
Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.
Any applicable promotions will be indicated on www.pinko.com.
4. IS THE ORDER DATE DIFFERENT FROM THE SHIPPING DATE?
The order date refers to when the order is placed and confirmed on the website.
The shipping date, however, refers to when the goods leave our warehouse and are handed over to the courier.
5. WHICH DESTINATIONS ARE EXCLUDED FROM DELIVERY?
PINKO ships to all EU countries except for the following territories:
- Canary Islands (ES)
- Gibraltar (ES)
- Ceuta (ES)
- Melilla (ES)
- Andorra (ES)
- Azores (PT)
- Madeira (PT)
- Overseas departments (FR)
- Campione/Lago di Lugano (IT)
- Livigno (IT)
- Åland Islands (FI)
6. CAN I HAVE MY ORDER DELIVERED TO AN ALTERNATIVE ADDRESS?
Yes. PINKO can deliver to an alternative address (e.g., workplace) or to any UPS Access Point shown on the map, as well as to PINKO Stores (available only within the European Union).
For security reasons, PINKO does not deliver to P.O. boxes or to post offices offering the “Hold for Pickup” service.
7. HOW CAN I TRACK MY ORDER?
As soon as your order is shipped from our warehouse, you will receive a confirmation email containing all the shipment details.
If the courier cannot find anyone at the delivery address:
- The courier will make every effort to deliver the package to the specified address. All delivery details will be available on their website.
- If delivery is not possible, the courier will leave an InfoNotice in your mailbox or near your intercom. The InfoNotice will indicate the nearest UPS Access Point where you can collect your parcel.
- If no Access Point is available nearby, the InfoNotice will include a contact phone number to arrange a new delivery.
8. WHAT HAPPENS IF DELIVERY ATTEMPTS FAIL?
If delivery attempts are unsuccessful, the parcel will be placed on hold and the customer will be contacted by our Customer Care team to provide the information needed to release the shipment.
If no response is received within three days of contact, the goods will be returned to our warehouse and the purchase amount will be refunded.
9. WILL THE COURIER CONTACT ME BEFORE DELIVERY?
As a general rule, couriers do not make advance calls and cannot accommodate delivery requests at specific times.
However, if you choose a UPS Access Point or PINKO Store as the delivery location, these issues will not occur.
10. UPS MY CHOICE
To manage incoming UPS deliveries, you can use the UPS My Choice service.
By subscribing to UPS My Choice, you can receive estimated delivery times, real-time updates, and notifications on shipment progress.
You can also set vacation holds, change your delivery address, or track packages held at a UPS location.
To register, visit: www.ups.com/join
