shipment

When will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

what are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area

Standard Shipping

Express Shipping

Working Days

Cost

Working Days

Cost

Albania

6 - 7

37.00 €

3 - 4

48.00 €

Austria

3 - 4

12.00 €

1 - 2

15.00 €

Belarus

7 - 8

37.00 €

3 - 4

48.00 €

Belgium

3 - 4

12.00 €

1 - 2

15.00 €

Bulgaria

5 - 6

12.00 €

1 - 2

15.00 €

China

5 - 6

3400.00 JPY

2 - 4

3600.00 JPY

Croatia

5 - 6

37.00 €

3 - 4

48.00 €

Cyprus

3 - 4

29.00 €

Czech Republic

5 - 6

325.00 CZK

1 - 2

405.00 CZK

Denmark

4 - 5

12.00 €

1 - 2

15.00 €

Egypt

6 - 7

60.00 €

3 - 4

75.00 €

Estonia

5 - 6

12.00 €

1 - 2

15.00 €

Finland

5 - 6

12.00 €

1 - 2

15.00 €

Former Yugoslav Republic of Macedonia

5 - 6

37.00 €

3 - 4

48.00 €

France

3 - 4

12.00 €

1 - 2

15.00 €

Germany

3 - 4

12.00 €

1 - 2

15.00 €

Greece

4 - 5

12.00 €

1 - 2

15.00 €

Hong Kong

5 - 7

380.00 HKD

2 - 4

330.00 HKD

Hungary

5 - 6

12.00 €

1 - 2

15.00 €

Ireland

5 - 6

12.00 €

1 - 2

15.00 €

Israel

6 - 7

60.00 €

3 - 4

75.00 €

Italy

3 - 4

7.00 €

1 - 2

10.00 €

Japan

6 - 8

7050.00 JPY

3 - 4

7800.00 JPY

Kazakhstan

6 - 7

60.00 €

4 - 5

75.00 €

Kuwait

6 - 7

35.00 €

3 - 4

62.00 €

Latvia

5 - 6

12.00 €

1 - 2

15.00 €

Lebanon

6 - 7

60.00 €

4 - 5

75.00 €

Lithuania

5 - 6

12.00 €

1 - 2

15.00 €

Luxembourg

3 - 4

12.00 €

1 - 2

15.00 €

Malta

3 - 4

29.00 €

Mexico

8 - 9

35.00 €

5 - 6

62.00 €

Monaco

3 - 4

12.00 €

2 - 3

15.00 €

Morocco

6 - 7

60.00 €

3 - 4

75.00 €

Netherlands

3 - 4

12.00 €

1 - 2

15.00 €

Norway

4 - 5

37.00 €

2 - 3

48.00 €

Poland

4 - 5

50.00 zl

1 - 2

65.00 zl

Portugal

5 - 6

12.00 €

1 - 2

15.00 €

Romania

5 - 6

12.00 €

1 - 2

15.00 €

Russia

30 - 31

1000.00 RUB

San Marino

3 - 4

12.00 €

1 - 2

15.00 €

Saudi Arabia

6 - 7

60.00 €

3 - 4

75.00 €

Serbia

5 - 6

37.00 €

3 - 4

48.00 €

Slovakia

4 - 5

12.00 €

1 - 2

15.00 €

Slovenia

5 - 6

12.00 €

1 - 2

15.00 €

South Korea

6 - 7

35.00 €

3 - 4

62.00 €

Spain

4 - 5

12.00 €

1 - 2

15.00 €

Sweden

5 - 6

12.00 €

1 - 2

15.00 €

Switzerland

3 - 4

20.00 CHF

Turkey

3 - 4

48.00 €

Ukraine

6 - 7

37.00 €

3 - 4

48.00 €

United Arab Emirates

6 - 7

30.00 €

3 - 4

35.00 €

United Kingdom

4 - 5

10.00 £

1 - 2

13.00 £

United States

5 - 8

40.00 $

2 - 3

43.00 $

Vietnam

6 - 7

60.00 €

4 - 5

75.00 €

All promotions will be indicated on the homepage of the www.pinko.com website.

does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

what are the destinations where it is not possible to make deliveries?

www.pinko.com ships to all countries in the European Community with the exception of the following territories:

  • canaries (es) tenerife -capital santa cruz de tenerife
  • fuerteventura-capital puerto del rosario
  • gran canarias- las palmas de gran canarias
  • lanzarote (la graciosa)-capital arrecife
  • la palma -capital santa cruz de la palma la gomera, capital san sebastián de la gomera
  • el hierro -capital valverde
  • balearic islands (es) majorca
  • minorca
  • ibiza
  • formentera
  • azores (pt) são miguel
  • pico
  • terceira
  • são jorge
  • faial flores santa maria
  • graciosa
  • corvo
  • madeira (pt)
  • ceuta (es)
  • melilla (es)
  • dom (fr-overseas department) guadalupe (main city basse-terre)
  • french guyana (main city cayenne)
  • martinique (main city fort-de-france)
  • reunion (main city saint-denis) the islands of saint-barthélemy and saint-martin
  • aland island (sv)
  • campion/lake of lugarno (it)
  • livigno (it)
  • andorra
  • channel islands (uk)
  • gibraltar (es)

can deliveries also be made to an alternative address?

www.pinko.com can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, www.pinko.com cannot deliver to post boxes or to "poste restante" services at post offices.

how can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details.Non-registered users can track the status of the order from the order number and email used on the order from the ORDER TRACKING section.If you have a profile on www.pinko.com, you can track the details of your order in the MY PROFILE section.

what happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at a TNT warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.

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