Privacy Policy

This Privacy Policy applies to the use of this website (, the "Website") operated by E-volve Service Sagl and the use of all services offered by the Website. It is our aim to ensure the protection of your personal information at any time. We kindly ask you to carefully read this Privacy Policy to learn which information is collected and for what purposes we use the collected information.

  • 1 Types of information we collect

    When you sign up for an user account at the Website, we ask you for personal information, such as first and family name, address, country of residence, gend-er, date of birth, nationality, email address, telephone number, credit card details. In addition, you are requested to choose an username and a password for your user account.

    When you are buying a product from the Website or when you are using other services offered by the Website, we collect transaction information, such as what kind of products you bought, delivery address, credit card and payment details.

    When you communicate with us, for example by sending e-mails, we retain such communication in order to process your enquiries, respond to your requests and to improve our services.

    In addition, we collect information, such as your IP-address, browser type and version, operating system and platform, automatically whenever you interact with us. On the Website, we use so called "cookies" and we collect the before mentioned information whenever your web browser accesses the Website. Coo-kies are some kind of data which we transfer to your computer's hard drive through your web browser in order to help us to recognize you when you access the Website, to remember your settings and to personalize the Website according to your needs. You may disable cookies in the settings of your web browser but please be aware that you may not use all of the services of the Website if cookies are disabled.

  • 2 How we use the collected information

    All information that we collect from our customers help us personalize and im-prove your shopping experience at the Website. The information we collect is used to handle orders, deliver requested products and services, personalize content and shopping experiences on the Website, process payments, optimize our services, products and the Website. Since we want our customers to feel safe, we also use the collected information to detect, investigate and prevent fraud and other illegal activities. In addition, we use the information to provide you with special offers and information about products that might be of interest to you.

    We retain your personal information only for as long as we have a legitimate business purpose or for as long as we are required by law. After this period, we will delete all of your personal information.

  • 3 Sharing of information with third parties

    Protecting your personal information is really important to us and we want you to be certain that your personal information is in good hands. We share your infor-mation only as described below and with third parties that follow the applicable data protection laws and that ensure an adequate level of protection with respect to your personal information. We will share your personal information with Cris Conf S.p.a.. Cris Conf S.p.a. is contractually obliged to comply with applicable data protection laws and your personal information will therefore be properly protected at all times. For certain services, such as the delivery of your products, the processing of your payment, customer support, we engage third parties. These third parties will have access to those personal information we collected from you that is necessary in order for them to perform their functions. They are not allowed to use your personal information for any other purpose and they are contractually obliged to comply with applicable data protection laws.

    We will release personal information in case we are required by law, for enforcing our General Terms and Conditions and other agreements and in case of detection, investigation and prevention of fraud and other illegal activities.

    In all other cases, we share your personal information with third parties only if we have your explicit consent. You will have the opportunity to choose not to share any personal information with any third party. If and when we transfer your personal information to a third party domiciled outside, we will ensure that your personal information is protected by adequate safeguards.

  • 4 Security of your personal information

    In order to protect your personal information from unauthorized access, disclo-sure and modification, we have implemented technical and other security meas-ures. We adapt these security measures from time to time and try to provide a high level of security at all times. Nevertheless, you have to be aware that, de-spite our best efforts, no security measures are perfect or impenetrable. In addi-tion and in order to help us to maintain a high level of security, we kindly ask you to keep your username and password confidential and not to disclose it to third parties.

    Some of your information will be stored on a server provided by a third party, currently on a server of Amazon Web Services based in Ireland. We have chosen this third party provider based on our best knowledge and we might change the third party provider from time to time, especially if we are of the opinion that your personal information is no longer protected accordingly. Such third party provider is always endeavoring to provide for a high security standard. However, we cannot take responsibility for this third party provider's actions.

  • 5 Your information rights

    You can contact us anytime and request that we inform you about all personal information that we have collected and stored about you. In addition, you may request that we correct, amend or delete such personal information. Please note, that if you request us to delete your personal information, we will no longer be able to provide you with our services.

    By accessing your account on the Website, you have at any time the possibility to correct, amend or delete your personal information such as your first name, your family name, your address, your country of residence, your credit card details. Of course, you may delete your account at any time.

  • 6 Controllers of personal information and contact

    Your personal information will be controlled by E-volve Service Sagl. If you have any questions regarding our Privacy Policy, the handling of your personal data or would like to exercise your information rights, please contact:

    E-volve Service Sagl - Via Cantonale 2b - 6928 Manno - CH

    We take your concerns seriously and we will try to resolve any issue relating your personal information for you as soon as possible.

  • 7 Changes to this Privacy Policy

    Please note, that we may change this Privacy Policy from time to time in order to better protect your personal information. We recommend that you regularly check this Privacy Policy when you access your account. Your continued use of the Website indicates your agreement to the new Privacy Policy.


    What are cookies?

    Cookies are small strings of text that are stored on your computer when you visit certain web pages. These cookies must be enabled if you wish to order products at . If you do not wish to accept our cookies, you may still browse around the site and use it to explore our products. Cookies are enabled on most browsers, although in the footnote you will find all the necessary information to alter the cookie settings on your browser. Cookies are not harmful to your device. The cookies we generate do not store personal information, such as credit card details. We do, however, use encrypted information collected by these cookies to improve your experience of our website. For example, they are useful for identifying and resolving any errors, or for choosing relevant related products to show to the visitor while browsing. We are providing this information as part of our effort to comply with recent legislation and to ensure that we are honest and transparent about your privacy when you use our website. We are working on further improvements to your privacy and the cookies associated with our website. Further information on cookies can be found at the following websites: and Cookies can perform different functions, such as allowing you to browse smoothly between various pages, remembering your preferences and improving your overall experience of the website. reserves the right to use cookies with the user’s consent, as provided for by all applicable laws and regulations, to facilitate browsing at our website and to personalise the information displayed. Moreover, reserves the right to use similar methods, for statistical or security purposes, of collecting information on the users of this website, such as IP addresses, types of Internet browsers and operating systems used and/or web pages visited by the user. may collect this information to track the use of our website and to improve certain aspects of it. There is a brief description below of how uses cookies and similar instruments.

    Browsing cookies

    These cookies are essential to allow you to move around the website and use its features, such as accessing protected areas on the website. Without these cookies, the requested services cannot be provided. Only the cookies strictly necessary are used to store a unique identifier to manage and identify the user as unique in relation to other users who may be visiting the site at that moment. This will provide the user with a consistent and accurate service. Some examples may include: remembering previous actions (e.g. entered text) while browsing back to a page during the same session; managing and transferring security tokens to different services within a website to identify the status of the visitor (e.g. registered or unregistered); maintaining tokens to set up protected areas on the website; directing customers towards specific versions/applications of a service, which may be required during a technical migration.

    Performance cookies

    These cookies may be from as the first party or a partner third party. They may be session or persistent cookies, but their use is limited to the performance and improvement of the website. They collect information on how a visitor uses the website, such as the pages visited. They do not collect information that could identify the user. All the information collected by these cookies is aggregated anonymously and only used to improve the features of the website. Some examples may include: Web Analytics, which strictly limit the data collected to the operator’s use of the website in order to manage the performance and structure of the website. These cookies may come from third parties, but the information will solely be used by the publisher of the website visited; tracking of affiliates by partners of (the partners introduce and use the cookies); error management, i.e. the measurement of errors found on the website, this function usually supports the improvement of services or the handling of complaints and will generally be closely linked to web analytics; testing different structures of the website’s pages, which involves testing structural variations by usually using A/B or multivariate tests to ensure that a consistent appearance is stored for website users for current and future sessions.

    Functional cookies

    These session or persistent cookies may come from or its partners. They are usually triggered by the user, although they may also be implemented in the use of a service that has not been explicitly requested by, rather offered to, the user. They may also be used so that users are not repeatedly offered a service they had already refused. Furthermore, these cookies enable the website to remember the user’s preferences (such as username, language, country of origin, etc.). The information collected by these cookies is anonymous and they cannot track user behaviour at other sites. Some examples may include: remembering the settings applied by a user at a website, such as the layout, font sizes, preferences, colours, etc.; remembering choices so that the user is not asked to fill in the same questionnaire; recording whether a service has already been offered, for example the same tutorial being offered during future visits to the website; providing information so that an optional service can operate, for example an offer for a live chat session; performing a request from the user, for example submitting a comment.

    Third party cookies for marketing/retargeting

    These cookies are used by partners of so that you will see advertising banners for when you visit other websites, displaying the latest products which you looked at on . When you browse at , these cookies are also used to show you products that may be of interest or similar products to the ones you looked at before based on your browsing history. The use of these cookies does not involve the processing of personal data, but it may allow a connection to your computer or other devices and to trace saved data: these cookies connect to the browser installed on your computer or other devices, which you used while browsing our website.

    How can I disable cookies?

    Most browsers automatically accept cookies, but you can also choose not to accept them. We do not recommend disabling this feature as it may prevent you from moving freely from one page to another and benefiting from all the special features on the website. If you do not want your computer to receive and store cookies, you can alter the security settings on your browser (Internet Explorer, Google Chrome, Safari, etc.). In any case, please note that certain parts of our website may only be used in full if your browser accepts cookies; your choice to remove and reject cookies may negatively affect your experience of our website. If you wish to alter your cookie settings, go to the settings menu on your browser. You will find some brief instructions below on how to perform this function in four of the most common browsers:

    Microsoft Internet Explorer

    Click on the ’Tools’ icon in the top right corner and select ’Internet options’. Select ’Privacy’ in the pop-up window. Here you can adjust your cookie settings.

    Google Chrome

    Click on the spanner in the top right corner and select ’Settings’. Then select ’Show advanced settings’ (’Under the hood’) and change the ’Privacy’ settings.

    Mozilla Firefox

    Select ’Options’ from the drop-down menu in the top left corner. Select ’Privacy’ in the pop-up window. Here you can adjust your cookie settings.


    Select ’Preferences’ from the drop-down settings menu in the top right corner. Then select ’Security’ and here you can adjust your cookie settings.

    Visit to find out more about cookies and how to manage or disable third party or marketing/retargeting cookies.

    To disable analytical cookies and prevent Google Analytics from collecting data on your browsing, you can download the opt-out browser add-on to deactivate Google Analytics:

  • 9 Related information

    Before using the Website, we kindly ask you to also carefully read the following documents:
    • General Terms and Conditions

    E-volve Service Sagl
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